Like all Hotels and Guest Houses we have a strict Cancellation policy to protect us against cancellations. We only have a few rooms and cannot make up business lost. We have a live calendar with Nightsbridge which connects to many websites around the world giving instant online availability. Once a room is booked it is no longer available to sell on these websites. If cancelled for whatever reason you will be liable for full payment whether we have a deposit from you or not. Verbal and email bookings are binding as a confirmation of the booking.
Any cancellations forfeit 10% of the total booking quote to cover credit card and banking fees.
Cancellations more than 30 days prior to visit forfeit 50% of the total booking quote.
Cancellations between 30 and 15 days prior to the visit forfeit 75% of the total booking quote.
Cancellations between 14 and 1 days prior to the visit forfeit 100% of the total booking quote.
For non-arrival/no show/premature departure 100% of total booking quoted is payable.
Companies/Travel agencies operating on a Bill back basis will also be liable to pay cancellation fees if cancelled whether we have a voucher or not.
Please make sure you or clients are aware of our policy before accepting our accommodation at our establishment.